Response from Mark:
Thanks Alex for your candor. After you fixed the heating, I think I settled in and we got to know each other. You're right in that most of my joy comes from hanging at the cafes/pubs and interacting with others;fortunately they are common in your area such as festina lente. The little extra attention meant a lot to me and I think speaks to your committment to make the experience better for your guests as if you were a concierge at a hotel.