We are troubled that you think we ruined towels and have no idea what strange could have been on all of them that caused you to thow them away. The apartment including the floors were clean. We did not look in your personal things and were unaware that you had personal vs guest towels. My husband said that he did pull one out of a cabinet but said there was no intent to be disrespectful as there was no lock or label that it was personal space. He feels as if you should be reimbursed. Please text us the reimbursement cost for the towels you felt were neccessary to throw away and we will send that to you via paypal if you have an account. This is our first ever negative experience and it puts a shadow on a fabulous trip.