Thank you for the lovely review Livia! I've gone ahead and taken the liberty and used (website hidden) translate to translate it from Portuguese to English here in the reply so I hope you don't mind? Here is the translation in English for everyone "Had a great stay in Portland! The place is great! Exactly like in the pictures, very comfortable, with breakfast and close to downtown. We drive and we took between 10 and 15 minutes to reach the city center and its attractions. The neighborhood is super quiet and very beautiful. And most importantly, we were very well received by the son of Alexandra, Max, who gave us the information we needed, being very polite and helpful. We feel at ease. Would no doubt!"
Hi Valerie, I'm sorry you were disappointed with your stay but I think your disappointment is a result of an incident involving you and my husband. We smelled burning smoke coming from the basement for hours. We tried knocking on the outside door (your entrance), we tried calling you repeatedly, we finally knocked on the owners entrance and we could hear the T.V. on turned up loudly. We finally opened it out of fear there may have been a fire. Upon opening it we found you drunk inside on the couch with popcorn still burning and the T.V. turned up loud. If anyone would like to see documentation of this we'd be more than happy to provide it. We confronted you about this and you were extremely apologetic. I feel this review about you being robbed by a gungy old man and our apartment is made up. If you look at our past reviews we've never had one complaint. Also if being mugged actually did happen where is the police report? Oh and upon entering our apartment did you not tell my son "It's such a beautiful place. "Our neighborhood consist of 700k+ homes and is extremely safe. I'm sorry but you will no longer be welcome here and we will not be providing you with a good recommendation. The only reason we felt compelled to give you a good review in the first place was because after that incident we had no problems with you but I did write airbnb a private review letting them know what was going on. Again if anyone would like to see this documentation we have it available as well as the numerous attempts we tried to reach Valerie.