We truly regret your dissatisfaction, Kristina. We always ensure that the rooms are thoroughly cleaned before every guest. Also, perhaps you are more accustomed to higher beds, as the bed frame does sit low as seen in the picture.
We also apologize that you couldn't meet the host personally. We try our best to meet the guests, but we offer round-the-clock check ins and have regular jobs, so we focus on keeping the house clean and available.