Response from Maria:
We are more than disappointed by the answer from Thibaud and Carole to our comment.
"Maria is obvioulsy cleaner than pleasant" Since when is it a problem to prefer the cleanliness to the dirtiness? Have we met or had many conversations to allow them such a personal attack? Not at all and we can not accept that!
Our comment is in contradictory with the other guest. So what? We talked about our own experience. Isn't it the point of living a comment on Airbnb?
As we can not accept to be called liar! "there was no comment on her profile...even if she claims to have used Airbnb several times". A comment is made on the profile of the person who made the booking. Do they know if we've stayed in different places but were not the one who made the booking? We would like them to think again before making such remarks and being offensive!
Again " we can't believe that they ( talking about the previous guest) left the apartment that dirty". People are free to believe what they want and who they want but what will be the point for us to lie and to spent such a time about that? And about that problem we wrote them an email at the end of our stay to inform them ( yes at the end because after having cleaned the apartment we just wanted to relax and to think about something else and it would' nt have change anything if we have done it at the beginning). They answered us and apologised about it and said that they will contact Airbnb about it. And in their comment they imply that we lied about it? That is outrageous. Can we say that an apartment is clean when it obviously hasn't been vacumed, that the glass of the table is full of dirty traces, the bathroom hasn't been properly cleaned and to top that when we found a dark trace in the toilet bowl ( think it's explicit enough...)? We don't think so!
"We say it is not an hostel and that they will have to trust the people staying before them" Actually we did! We accepted that we wouldn't have bath towels and that we would have to make our bed. So yes we knew it and never ask for a "headwaiter" as they say. We just wanted to arrive in a clean place. Is it to much to ask? It's actually our trust wich has been disapointed.
Regarding the other comments such as " I could have think...is in the middle of a war zone", " I've been surprise not to find rats in the corridor...", we just talked about 2 cockroaches we have seen in the apartment and the bad smell and the dirtiness of the building. It's their choice to make fun of our remarks but we think that it's kind of ridiculous and disrespectfull. People are actually living, suffering and dying in war zones so we would never make such a comparison.
"We are really disappointed by such behaviour" What behaviour are they talking about? Having to clean the apartment at our arrival and cleaning it again before our departure by respect for the place and them?
Or for simply making an honest comment of our experience? Is it for that they can not recommand us? No better arguments?
It's because we trust and want to continue to trust Airbnb and the people who use it that we think it is important to truthfully write a comment. And not to answer by a good comment when we receive a good one and by a bad one in the opposite case. But apparently we don't have the same idea about how airbnb works.
Maria & Irène