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BED BUGS and DECEPTIVE !!
The apartment was as listed, small studio with bed kitchen bathroom internet, minus 1 minor detail. Thomas neglected to mention the bed bugs that have colonized his mattress and bed frame.
I got bitten on the first night but they did not flare up until a day after. Thomas (the host) made himself completely unavailable and we received no communication by phone email or text for a further day. At this time he asked for Dr certification that these were bed bug bites...the angry red photos were not enough.
Needless to say we spent a whole day trooping around Manhattan to find a Dr who would see us on such short notice. The cost of this was $160 including the medication because the bites became infected.
We provided copies of all of our documents to Thomas, at which point he realized there was a barrage of evidence to prove there were bed bugs. He promised on the phone and via email that we would receive a full refund.
2 days later we had heard nothing else despite initiating a Guest Refund Request. After sending further emails, Thomas decided to prolong our misery by asking Airbnb to mediate the situation. We spoke to Airbnb who were extremely helpful and understanding of our predicament and eventually the case was settled positively.
Despite Thomas' best efforts, we have enjoyed using Airbnb greatly and in fact we found another apartment in NYC at short notice. Thomas proved himself to be deceptive, elusive and untrustworthy.
The reservation was canceled 3 days before arrival. This is an automated posting.
Nous avons passé une semaine chez Thomas. Son appartement est très agréable, cosy et propre. L'emplacement est vraiment génial ! Nous pouvions aller nous balader très facilement dans les alentours, il y avait toujours quelque chose à découvrir et le métro est très proche !
Le petit bémol : Le lit est un lit une place mais il y a un matelas gonflable pour deux. Nous avons trouvé l'environnement un peu bruyant... Mais c'est New York !! :-)
Super séjour à NYC.
L'appartement est propre et parfait pour 2 personnes.
Idéalement situé et entouré de sympathique restaurants et bar.
Great location for exploring the city, especially lower Manhattan. Lots going on in the local area. Clean fresh towels and linen were provided and much appreciated. Overall, it is a very small studio, which wasn't especially clean but we spent very little time in the apartment, so, as mentioned earlier, the great location and fab price more than made up for it.
Great location and really nice place. Thomas was really considerate and met me 8am in the morning hand me the keys - thanks!
great position perfect apartment and 'was a nice stay.
definitely be back
thomas helpful and timely in all
We spent a great week in NY this winter 2011 and Thomas' flat was just perfect ! It s not very large but it s way enough for a couple ! It s very cosy and warm and very neat and clean, we really appreciate.
The only problem we saw was that sometimes the heating system was a bit noisy but that was acceptable !
The neighborhood is also great, many cool restaurants and bars ! The F subway is 5mn from the flat what is also nice !
And Thomas very nice, he sent me all the info I needed and very quickly.
If I need to go back to NY, I would definitely try to have this flat again !! nothing to add ...
Unfortunately I diddent have the chance to meet Thomas in person but while he was in my apartment there were nothing to complain about. He left it completely like I delievered it which makes him the easiest guest I've had around...
Thomas is a great guy! Can't recommend him enough. He left my apartment in excellent condition and i would welcome him back anytime!
very sweet guest. Easy communication. He left the apartment clean and I would for sure recommend him to anyone else.
Lovely People, very nice and respectful. They even left the flat cleaner than they found it. They are always welcome to stay again.