Jean Young is a professional communicator who has written fresh and engaging content for over 20 years. Her materials are dynamic and effective thanks to her use chunking and graphics to communicate complex topics in simple ways.
Jean has a journalism background and over a decade in marketing and PR before focusing on technical writing and instructional design. In May 2011, she received a Master's of Science in Instructional Design and Technology at CSU Fullerton.
Jean's project history includes web copy, technical sell sheets, manuals, user guides, case studies and web copy for SmartConnect, a new utility push to replace old mechanical electric meters with new two-way communicating meters. The project provided web interfaces to help consumers manage their energy use and become more energy efficient. Jean has conducted over 6 years worth of communications contracts with Southern California Edison, including managing a project to write work papers that formed the basis of the energy efficiency "rate case" or earnings explanation to the Public Utilities Commission.
For CareMore, a WellPoint company, Jean worked with nurse practitioners to take "tribal knowledge" and put it in writing, developing diabetes care materials used to train nurses and medical assistants.
As well as writing exception copy, Jean is an expert user of Adobe Creative Suite (CS5), including InDesign, Illustrator and PhotoShop, helping to save you money on layout and design. Jean is extremely comfortable with apps for document sharing and content repurposing, including (website hidden) docs, (website hidden)s sites, dotCMS, Wordpress, Moodle, Documentum, SAP CMS, and SharePoint. She has received awards and accolades for her writing from the International Association of Business Communicators, the Society for Technical Communication, and Simpson Paper Company.
When she's not writing, she likes beach walks, urban hiking, and exploring the art and architecture of Los Angeles.
Jean has completed online and offline ID verification.