Claire, thank you for your review and the great feedback! We’re so happy to hear that you enjoyed your stay! It’s really useful for us to know about things we can change to make the guest experience better (shoes under the bed) and things that we can’t change, but that guests should be aware of (sharp edges in the loft, the presence of homeless in the area). San Francisco is unfortunately struggling with issues surrounding homelessness and very few areas in the city are unaffected by it. It’s a reality of life in this city and can be unpleasant and even upsetting, but the issues are more about city services and not about safety. We’re happy to address these concerns with other guests to clarify the situation.