Response from Dana:
I wish Joseph would have alerted me to the issues experienced during his stay when I checked in with him. The little dog was visiting and I was not aware of his fear of fireworks at all (he is fine during thunderstorms) and I would have come home immediately if I had known of his distress and inconvenience to the guests. I also would have been able to turn the central air thermostat to a colder temperature to increase the guest's comfort during the recent heatwave the Midwest has experienced. I am happily available 24/7 by phone, text or email to Airbnb'ers that book with me.