We've hosted a lot of families with raving reviews. But, I'm sorry that Russell did not have the same experience. I was away in Tahoe with no cell service and could not address his wifi internet issue. Comcast had issues due to the storm. In terms of the # of rooms, our home is a 2 bedroom with 4 beds and can accommodate up to 6 people. I have learned from this experience and will strive to provide the best hospitality.