Response from Nathalie:
Thank you Kim for such a detailed and actionable feedback - I have replied privately as well.
I apologize about the towel, an oversight and clearly there are as many towels available as there are guests - and I can happily provide more.
No one had complained about the clutter in the room before, however, this is easy to address and I will make space for future guests both in the room and in the closet, as well as remove the pull up bar and the cat toys :)
The place was professionally clean the day prior to your arrival by two professional cleaning staff, and I have sought clarification from you to see what else can be done to address your comment.
The cats do not use the litterbox upstairs, it is mainly provided there so that guests are free to welcome the cats in their space and to prevent accidents should they lock up the animals upstairs...The litter is scented.