I live about 20 miles south of Edinburgh, Scotland
Zoe left the apt pretty clean. However, she wrote a short review for my space complaining about closet space and towels. There was a closet, if she had just asked me I would have shown it to her. Most people who stay with me come with very little luggage so don't need one. Zoe needs to communicate better. She also complained that I only left one towel for her. Airbnb'ers
are not requested to supply towels. I do it out of courtesy and
leave extra towels at request. Had she communicated her requests, I would have definitely taken it into account! Zoe needs to understand that Airbnb is not a hotel it is like staying at someone's apt! Zoe, next time choose to stay in a hotel that will probably work better for you.
Zoe was an amazing guest! She was very neat, clean, and respectful of the house rules. I would highly recommend her stay at future airbnb residences.