Hello, I'm a software engineer living in NYC for the last 10 years. Love travelling ad exploring new places, reading, all kinds of music (Radiohead, Sigur Ros, Bach) , swimming, biking and playing basketball!
Paula, my decision to leave your apartment had absolutely nothing to do with the size/number of rooms, nor did it have anything to do with Communication. You and your staff communicated very well as I have already stated in my review. Misjudging the size was my own fault and I explained it to your assistant Innes already and I will even admit it publicly again.
The reason we left was due to the unsatisfactory conditions with regards to cleanliness. We have stayed at many Airbnb apartments all over the world so I can tell the difference between an apartment that was well cleaned and one that isn't.
While it may be strange to you, there are always exceptions. Sometimes the cleaning staff may not do a thorough job. I have already stated the evidence in my last review and don't feel like going into all the details unless you want me to. For the benefit of your future guests, all I ask is that you do a more thorough inspection of the apartment including kitchen utensils, etc before they arrive.