I didn't want write bad comment for you host but ...
1. Air condition is broken (it was +36C and on the 2nd floor was hell)
2. Towels wasn't provided (We bought 4 towels)
3. Host was dirty (but you took 100 EUR for clean).
4. In the host wasn't shampoo and soap.
About you comment ...
> At the beginnig they arrive 2 hour and half later than they said
We have problem in the our travel, but we wrote about this to you.
> The apartment at the end was dirty;
It was same as you left it for us. (You take 100 EUR for clean).
> dirty dishes left in the
You take 100 EUR for clean, I don't understand what is problem.
> it's seem that there are more people than in the reservation because they used 9 bed
There was only 1 bedsheet for 1 bed, no coversheets, so we took the second sheet from the other beds. We were only 5 people as we told you, no 9 people! BTW your house is not for 9 people, you have only 1 bathroom.
I understand why you wrote bad review for us, because you thought that we will write bad for you (because I have wrote about all host problems, but you ignored it).