I live between London and Italy and I manage and rent flats in various locations (including my own!)
Even if you don't find the flat of your dreams in my listings, don't hesitate to contact me, and I'll find the perfect solution for you!
Sorry to hear that! Usually the instructions are printed on a sheet that stays over the washer. Maybe some guests before you removed it and we didn't realised it right away. Thanks for letting me know, new instructions are already in place :)
Hope that overall you enjoyed the flat!