I am sad to see you continue to mislead and deceive the customers of Airbnb. I guess you have a lot at stake, you'd like to rent your property to future unaware buyers.
Its also sad that you have resorted to personal attacks in your online review even listing my company's information in the USA. I have no idea how that relates to this situation but if you want to list that one company, ok.
I am surprised that you have an opinion of me "personally" considering we only spoke on the phone for 1-min after we were being kicked out of your "townhouse", per orders given by you to Soontree. (Please see my review of this property, it was written completely professionally.)
Its interesting that you brought up Airbnb and the attempts that were made to resolve this issue. Yes, I am really glad they were involved. Here's what was shared with me by the representative of Airbnb, Holly, I am sure you know her well and trust her. She reviewed all the online communication between you and I along with me having lots of direct communication with her. Her comments to me are in stark contrast to your entire review of me. Again, please stop misleading the users of Airbnb. Everyone appreciates honesty.
I would like to let you know that I am very glad that through our few exchange of messages, your words used were always calm and non-offensive. Airbnb thank you for handling this issue in a professional way! That being said, I will be expecting your constructive review for Soontree.
I am glad that Soontree has sent in the refund through our Resolutions Tool. One of my team members will be processing the refund soon. I thank you for accepting his refund request. I believe you did not reply in the Resolutions Tool so as to avoid further quarrels. Once again, thank you for wanting to end this issue in an amicable way.
Even Airbnb is confused of who is operating these accommodations and refers to Chris as Soontree in this email. Its very confusing and hence my feedback in the review of this host and one key reasons for this unfortunate circumstances.
After 10-years of operating/managing businesses in the USA, two massage centers, one education center, and a real estate holding company, all are doing well with lots of happy clientele. Those close to me know me best and we would not be successful if I did not understand how to take care of others and property.
Here is what you have not shared and attempted to mislead the readers. I did not share this in my review as a way of maintaining professionalism without further disclosing the unfortunate truth. But since you'd like to dive into this further, here is the true story. I really wish we did not have to go here....
We had 30-day reservation for my family to stay at a "house" which turned out to be a very small "townhouse" (Please see the online review of the facilities and misrepresentations of the accommodations provided.) On the 12th day, I reported an AC that was 9-years old with and expected life span of 10-years was not working properly and a facet was not working. We were then subsequently asked to leave and kicked out of the property by Soontree. We discussed the matter for several hours on two separate days. She had difficulty understanding we had an agreement in place and they were not living up to that. Soontree is Thai. She wanted to only speak in english despite my wife being Thai and perfectly happy to discuss these issues in her native language. I love Thai people, I have a Thai wife, a Thai son, and the vast majority of my friends, family, and employees are all Thai. Soontree had trouble understanding the situation and Chris only asked to speak to me once he had already kicked us out based on 3rd and 4th hand information. We where literally packed up in 2-hours since we were being yanked out of the property. With the engine running and items packed into the truck, Chris finally entered the picture and asked to speak with me. After Soontree came to the property to pressure us out on 3 separate occasions in a 12-hour period, we felt we needed leave and didn't even care about a refund. We felt unsafe, unwelcome, and uncomfortable......so we left.
It was upsetting to our family since the reason given by Soontree was that we had too many people in the townhouse. We did not resist and decided it wasn't worth the headache. We fully disclosed the number of people expecting to stay in the home 3-months prior to our stay by email and prior to our reservation being confirmed by Soontree which we later found out was actually Chris. (We did not realize he was the person behind the entire operation until there was a problem. He talked to me for 1-min after we were being thrown out on the streets of Thailand during the biggest holiday season in Thailand, tough to find accommodations. We had 2 young children, 5-years old and 1 1/2 years old. I had just been released from the hospital 1-2 days prior and was just starting my recovery. None of this was considered in the rash decision making process to put us on the street.) We did not damage this property in the least and even if we did, Airbnb provides (phone number hidden) USD worth of insurance to its hosts to correct any damage. I could by this entire townhouse in Thailand (phone number hidden) USD.
There are several unfavorable details for Soontree, Chris, and this entire operation that I have left out however I chose to move on as this was an unfortunate experience that no one should have to endure. I am not interested in grinding an axe or seeing anything bad happen to these individuals on a personal level. I left a professional review about the property and the person operating it as to prepare others should they decide to rent. I stand by that honest and professional review.
It is apparent based on this personal attacks that the host is unable to see the feedback as a way to help them grow but instead has chosen to read into the review as a way to somehow get back at them. I reached out multiple times ahead of writing my review, verbally to Soontree and by email to Chris, to ask if they would like private feedback regarding the accommodations. They never responded to the offer and Airbnb supported me to leave the feedback publicly. I am not attached to anything that should happen from this point forward. This issue is over me. I feel I have done the right thing by sharing our experience with others, buyer (website hidden) - I am pleased to see that you are "finally" at least being upfront about who is behind the scenes and who is involved with your property. You are now at least listing all the names of the people involved which is something you did not do before. You weren't disclosing this information in the past and that made it very difficult to resolve any issues. Now, you should list that same information on the post about your accommodations and perhaps you can be more honest about everything else related to your property. I can sleep well knowing I have shared the truth with the public in all my posts about this incident. It would be great if you did the same.
Be well and take care to all of you. I wish to no longer invest any time into this dialogue as it has gone no where in all the discussions I've attempted to have with you and your staff related to this unfortunate circumstances. Be well...