We were happy to accommodate Dorte and her family for her vacation to New York although I would like to answer her review. Along with what you can see here, Dorte left this private comment: “Close to everything in New York. Leo was friendly and gave good information about local opportunities”. I hope this private feedback would have been left in the public review so people would see she had some positive things to add. Our guests who book our apartment usually book for the interior, which is exactly how it looks in the photos. The apartment also sleeps 6 people comfortably and it’s the typical group size we accommodate. With respect to this, the street view is also not provided by Airbnb prior to guests booking so it appears like Dorte is confused about this. We have updated the address on Airbnb! It is also concerning that there was NO communication from the guest when she booked in January 2015 until she got to New York in April 2015. All these issues could have been discussed in the time leading up to her arrival. Instead, she brought a poor attitude when we met which is not really what the Airbnb community is about. We are also unsure as to how we were unprepared for the guest’s check in as Leo was waiting in the apartment for them which was clean and warm when they arrived. One thing we can’t control is the vibrancy of New York City and the noise levels of one of the busiest cities in the world! The apartment is right in the center of all the action, so all our guests take this in their stride and embrace the experience. Dorte really wanted a hotel experience for Airbnb prices which unfortunately can't happen.
Thanks for staying with us Krystelle! I would like to apologize for the dishes. The bathtub however is quite old. It's not dirty though, the enamel has just been worn down giving it that appearance. We don't supply shampoo or body wash and haven't ever mentioned it though.. so not sure where the assumption came from!