Thank you for your feedback: it's always a useful thing to know, in order to improve the service.
I'm sorry for the inconvenience and if you couldn't relax as wanted. Hope you spent anyway a nice holiday on the Lake of Garda.
**For information: in Italy, BY LAW, it's necessary to fill several documents before to deliver the apartment' keys and guests are asked to sign the short-term holiday rental agreement and other papers, because it's mandatory to transmit all details (passport data/place of residence/rent period and so on) to the municipality and the police department. Moreover from this year the process is even longer because of the new mandatory tourist tax.
According to the legal authorization of the district area, it's forbidden to provide any EXTRA as soap, dishwashing liquid, towels, table cover and so on, in case of rental-authorization between private people, as my place has, unlike rental-authorization as Apart-hotel.