Update: I failed to mention some of the positive experiences I had in Punta Cana. Even though there was a last minute change in our accommodation, Krisha was good at finding another place for us. The place was one block from the ocean and had a nice pool that I really enjoyed. It's was literally steps away from great restaurants, grocery stores, and souvenir shops. Krisha was very detailed about all the touristy locations in the area and recommended a great spot to eat. She did offer a free accommodation for the inconvenient and we worked it out. She also offered to refund the deposit money that the housekeeper kept, which was due to a miscommunication. All in all, Krisha was very willing to resolve all issues and is easy to communicate with. I look forward to staying at her place next time.