I am still puzzled at the comment of untidyness. Left the apartment at 5AM to catch the train to Brussels, so did not take the trash down 5 flights of stairs because we had luggage to carry down and to get to the trash room we had to use the key, which I was to leave in the appartment. I left a note apologizing for not taking the trash out. In my opinion, we left all dishes washed, the used towels in the bathroom and did not make the bed, because it was going to be undone to wash sheets later. I accept responsibility for not reading the check-out instructions, but all Guillaume told me was to empty the trash and leave the keys inside as I walk out at check-out. Spent 5 nights in the appartment and all we did was wake up early and come back very late exhausted from visting all tourist attractions. Appologies for not having time to read the manual.