Thanks for taking the time to report this user.
Your participation helps keep Airbnb a safe and trusted community, and it doesn’t go unnoticed!
I have several nice hutong houses in Beijing, very simple and nice! I look forward to welcoming you to China's Capital.
Holly has completed online and offline ID verification.
Learn more »
There is a lot to say about this rent :
First of all, when we arrived we did not get the rent place that we booked.
We were offered another place which had just been renovated....but was still not finished ! Therefore it was totally dirty, dusty with an horrible sewage smell which we had to endure during all our stay.
Also there were none of the minimum expected supplies (no towels, no dishes, cutlery, glasses, cups...nothing) and we had to wait three days to get a table and chairs. The couple of glasses, dishes and cutlery which were provided after 24 hours were greasy, dirty and there was of course nothing to clean and wash them.
When we asked Holly to remedy those problems and the smelling problem, her answer was "it's normal when new house"...
Had we the possibility to contact Airbnb from China (impossible due to Google blocage) we would have claimed total refund for this stay. Clearly Holly has no understanding of the minimum courstesy and cleanliness that is expected from guest using Airbnb. We were in touch with the neigbors who also rent from Holly and are also totally dissatified with her behaviour and service.
We provided everything you needed
Good renter. Is not experienced but trys her best. Very Friendly.
thanks for leaving money for breaking the key
Holly was not on time at the meeting point and she did not respond at phone... Somebody lived in the appartement when I arrived! The appartement was only free at 8pm and was not very clean.... Whithout sheet on the bed. Holly was in a hurry. I hope that was only some beginner mistakes! The appartement is beautiful with a good equipment, in a good situation.
sorry for that, I am truly beginner, and I will improve next time