Pat and I live in North Bondi, Sydney Australia. Pat is a professional bass player and I work in the music industry for a company that films and streams live gigs. We both love music, food, good company and lazy days.
There was a comprehensive letter on the table in your bedroom with all the information about the house and where things are kept.
We work during the day which is why a those times we used email to try and sort out your cancellation dates as quickly as possible for you. We did feel pressured by your 11pm request to cancel and have us confirm a refund beyond what the policy states on spot. We apologise that you didn't feel welcomed when you arrived but it was late at night and we've generally found late arrivals prefer to hit the shower and bed - and the letter does tell you everything you need to know.
We have never had a cancellation or a bad experience through airbnb before and generally our guests absolutly love the house and their time with us.
All the best for your travels,