Sorry your experience was less than fulfilling . I know not all guest experiences and expectations are alike, non the less i was taken by surprise by your feedback-My first sour review that of 38 positives.
As a fellow host, i know you understand the impact of public comments as it relates to a listing, that is why i am genuinely disappointed that after my multiple inquires about the quality of your stay in which you assured me that all was well, yet you opted to air your frustrations here (website hidden) a frequent traveler myself i understand the value of accurate reviews but i do sincerely feel this is a severe misrepresentation of my listing and the nature of your experience.
At the risk of appearing defensive, I will limit my response to clarify the issues for my potential guest and even yours.
I was not aware that the pots and pan provided was not sufficient , especially seen that you were the only person occupying the apartment that is listed for two, i couldn't fathom that 6 pots and pans would've been insufficient.
You are the one who assured me that you could do without air-conditioning that (was never apart of my listing)"since you were out most of the days at work and back home at 2-3 am. you found the overhead fan to be adequate".I had no idea you weren't comfortable, because the well being of every single guest is very important. That is why i stay in constant contact with each and every guest that i'v had the pleasure of hosting.
The entire Kingston corporate area is affected by severe water shortage. I have made sure that water is readily available thru the 1000 gallon tank that supply the apartment with water during your stay.Had i been told that you had no water, albeit for 1 out of your 11 night stay, i would readily bought water to solve the problem.
AIRBNB ENCOURAGES US HOST TO WELCOME STRANGERS IN OUR HOMES SO THEY CAN HAVE AN AUTHENTIC EXPERIENCE. TO PRIVATELY DESCRIBE MY SPACE AS A" DUMP" IS UNGRACIOUS AND BELITTLING AND NOT REFLECTIVE OF THE AIRBNB WANTS YOU AND I AS HOST TO (website hidden) NOT COMMUNICATE YOUR GROUCHES TO ME UP FRONT, DOES SUGGEST THAT YOU ARE LESS CONCERN WITH HELPING ME AS A FELLOW HOST TOO IMPROVE MY OFFER BUT RATHER THAT YOUR INTENT IS TO DISSUADE POTENTIAL GUESTS...
AS MALICIOUS AS YOU REVIEW IS I WILL MAINTAIN MY RESOLVE TO OFFER MY BEST TO EVERY SINGLE PERSON WHO WALKS THRU MY DOORS