Hi everyone. I am Samir and I have a nice guest house in the city center of Sarajevo. The guest house has been opened from June 2012. I like the idea meeting very nice and different people from all over the world.
Pieter, thank you for your comments. I really appreciate any comment, even if it is critics to me.
I am sorry that you got robbed in Sarajevo. Pickpocketing is common as in any big city. We try to warn our guests every time, but unfortunately we cannot prevent it.
Indeed, the police is not very helpful, all they do is make a confirmation for you so you can claim your damages at the insurance company. Since they do not speak English, it is usually me who help to my guests to talk to them. It happened once this year and 2-3 times last year.
Now, you reported the incident very late, it was almost midnight. I was not around to help and said to my colleague to wait so that we can go early morning to the police and obtain this confirmation, but I never said to him that he could not do that that night (maybe he felt less confident because his English).
I try to be in the guest house as much as possible, but if I am not there I always have someone who is kind and helpful to the guests. You can see from other people's comments that Hajra and Emina are also great hosts. I really don't understand why you found check-in a bit unpersonal.
Anyway, I really feel bad when people leave Sarajevo with bad experience, and I hope that the incident did not spoil your stay here.