Response from Rafael:
Natacha, it is not fair to leave this retaliation to my honest review in my review. I was a good guest, I left the apartment in perfect condition, I answered promptly and in detail every question, that should have been mentioned on my review. But what you can´t understand that it was NOT possible to tell you the exact arrival time like you wanted, I was driving that day from 600km away (Chamonix), the exact arrival time depends on the road conditions, weather, and others. I did not want to guess a time and leave you waiting if I have gotten late. Is it not to be correctly connected, as I answered every question promptly? I do not think so. And my suggestion was the exact opposite of leaving you waiting for me for 3 hours: I suggested to call you 1 hour (or more) before arriving, informing the exact time of arrival, so you would not have to wait for me in your place, you only would have to go there the right time. If you can´t wait for a call with one hour (or more) in advance to go open the door the day your guest arrives, during the informed, approved by house rules, check-in hours (a 3 hour range), I am sorry, but the problem is not with your guest, is that you are too busy to receive any guest and you need to have someone to help you you urgently. Even then, I was very flexible and undestanding about your time limitations, so that I agreed that if I have arrived earlier than 19h, I would wait for you on your door (during my vacation time, remember that).
My review was clear about the cons and the pros of your place. After my arrival, everything in your control was fine, so why should I tell you in person that I did not like the neighbourhood, or that I missed the railing on the mezzanine? Is there something that you can do about it during my stay? No, so why bother you? Yes, your apartment is very personalized, this is not a problem, the problem is that, in my opinion, there are too many breakable things in a little space. People can like it or not, but I had to report it so potential guests can make educated decisions. It is my obligation to leave a honest, complete feedback to AIRBNB community about my stay, and this is what I did, including mentioning that, in my opinion, you were impolite once with the "this is not a hotel" answer (and you know that), and I made it very clear that it was just once, that you were polite afterwards.
My review is clear, honest and true. This is what you should have done on my review, not a retaliation. I hope the AIRBNB community notices the fact that you can give bad reviews to good guests just because a guest did not find your place fantastic, or reported a mishap. This is the real deeply unfair attitude.