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We love living in Austin, Texas. We have the best of both worlds. A couple miles from downtown, in a very quite neighborhood. We are very active walkers on the "hike & bike trail around town lake and love cycling.
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I did not have the pleasure of personally meeting Jim, however we corresponded ( with great difficulty ) on the phone and on Internet.
Jim called me day before his departure ( a very bad line we could hardly hear each other ) what I understood was that he wanted to leave at 09:30 instead of 09:45 a.m., I tried to say this was no problem and hopefully he understood, then Jim was saying something about dirty floors on arrival, I asked him to please call be back or send an e-mail, as really the line was very bad.
Later that evening we received an e-mail from Jim saying that when he arrived the outdoor terrace floor was very dirty and they could not walk bare feet, there was plaster in the main bathroom floor ( ??) and sheets and mattress smelt musty ??
I immediately replied and told Jim that all this could have been rectified if he had contacted us as soon as he arrived or the day after his arrival, there are plenty of public phone boxes and Internet Cafès in Positano and near the Sasa' apartment..
It is obviously too late to let us know these issues when we cannot rectify.
On departure day our representative explained to Jim that there is no plaster in the bathroom floor, but it is insect powder ( to avoid ants problem ), also the mattress was replaced in 2011 and apartment occupied up to 3 days before their arrival, so really the smell is non existent. Also the dirty floor on the outside terrace ?
we are in High Season now and this could have been an overview from both our cleaners and inspection visit prior to client arrival, however as already said if we were informed immediately, we would have definitely sent a cleaner to rectify.
Jim and Kim were really great guests, taking care of our apartment and very easy to get along with. We enjoyed a great evening at our local pizza place and really got to know more about them. They were definitely the type of guests that I would have stay again.