Response from Elly:
Thanks for your review it is always useful to improve their work-
I'm sorry for you that it was a surprise extra for the late arrival is however written both on the booking confirmation on the web side.
House keeper who came back specially to return your suitcases which we held until 18 pm she was in late because in the morning of check out you have not found the passport (you have lost it) and she spent hour of her job to help you without success and she was in late all the day after you.
Anyway she did'nt get her 10 euro!!