Response from Maurice:
First I would like to apologize to all the future guests of my brownstone. My home is everything I advertise; read any comments above or below Yoko's comment and it's clear that my place is indeed very comfortable, clean & warm. However, on the 26th of October 2013, the heating system of the building failed. This was understandably an inconvenience for the guest that was staying there at the time, but they were awesome and we worked out a percentage to take off. Now my next guest, Yoko, was set to arrive the next day after the heat failed. Mom was at our home waiting to greet Yoko and her daughter, arriving early. Mom assisted Yoko with all five luggages to the apartment on the 2nd floor, while Yoko attended to her 3 yr old daughter. The plumber was set to arrive the morning after her arrival to repair the heater's motherboard and needed access to the apartment. Unfortunately, Yuko couldn't be there, as well as the next day, so I purchased her a small heater and she pretends that it's ok but continues to complain.
Now the previous before the last guest, not holding it against him lost my other set of keys - which means I had one set left and Yoko has them. When I asked her to give them to me in the morning before she leaves so that I can gain access to the apartment to fix the heat, she said she didn't want me to also have access to her living space! Without the keys, meant I had to stay home and not go to work, and that wasn't an option, so I asked her to find another place. Yoko was ok with it, she had recently found a daycare in the city & wanted to relocate to the city. Airbnb refunded Yoko immediately and Yoko was able to secure another place in the city like she now wanted. In any event Yoko requested to stay until Nov 4th because the other half of her party set to arrive at my home on Nov 3rd. Yoko requested a late check out and wasn't charged for it.