We complained to Lori because she is a terrible host who repeatedly lied to us and did not provide the services that she promised. For example, she is even lying in this review. We did not send her any messages about our arrival time, because she instructed us to only contact Marcelo. I did indeed send several messages to Marcelo to keep him updated about our travel time, because we were coming all the way from Positano with several transfers along the way. He never bothered to respond to any of the messages. If he was so desperate for a sandwich, all he had to do was type one sentence and click "Send."
She also says she had "no time" to respond to our messages, but she took about 20 hours to reply to my first message to her. She said the battery died on her phone, which seems about as likely as the story about Marcelo's sandwich. She's a bit delusional.
Anyway, please check all of the other reviews about me and you will see that my wife and I are ideal guests: clean, quiet, courteous.