Not an easy review to digest. I'm left with very confusing feelings since I always try to give the best experience to my guests and this review, in my opinion, is misleading. Firstly, after being away and hearing from Lilja about bed bugs I have asked my friend to immediately find the mattress to replace and buy new bed sheets. I have inquired Lilja about the mattress size (she did provide that and wrote that the bed bugs were in the sheets and the mattress is antibedbug) and asked if my friend could come. Since Lilja has left the house to go to the zoo with her family, we agreed that my friend would come later and we dropped the idea of buying new mattress as it was unnecessary. I did make an offer for the wine as an apology gesture and did indeed write a comment trying to express my empathy saying that my wife is alergic to bed bugs and I know how she feels and am seriously concerned about the situation and won't leave it aside. Well, I see that it was misunderstood. Our communication was one way, however, since then - I have never received any responses and only this review allowed me to know what she felt. I did send, however my friend with to the house to investigate the situation that evening. My friend brought brand new sheets and a box of chocolate but they were not accepted. Next day I have ordered pest control (we do it regularly but I wanted an extra visit) who came and cleaned the house but found no bed bugs. I have came back later than night and missed Lilja's checkout. We slept very well, no bites, no issues. Next day we left again for a trip and new guests came. They are staying already for 4 nights and have been thoroughly enjoying the stay - bug bite free. So I am a bit puzzled. It is also a bit strange to know that my maid even slightly complained (she never does) that the house was a mess after Lilja's stay. Maybe just a coincidence - hard for me to judge... I do however, wish to attest one thing which all things lead to - the bed bugs were in all likelyhood a false alarm. Lilja and her family have most likely experienced some alergic/bug bites but very unlikely bed bugs. Naturally, in Thailand, especially if you are in a house - nature tries to get close to you ;-) So it is not unlikely that some creatures can be seen or even nib at you. However, we clean our house regularly (Lilja did not need our maid's services) and have pest control monthly to prevent unwanted guests. One more note on the topic of bed bugs, - all my research about them indicates that they are very difficult to get rid of. As our follow up case shows - people are having peaceful sleep now and there are no bed bugs biting them. Enjoy amazing Thailand!