Response from Walt:
Thank you for your review. However, as the review is publicly viewed, I would like to clarify a few things for future potential guests who may/will consider staying at my apartment.
I sincerely apologize that you had a not-so-good experience at my apartment. However, I wish you had brought up these issues to my attention during your stay because we could have easily fixed many of, if not all, these issues in a matter of minutes if you had informed me.
The internet at my place uses a top-up system and it must have run out of credit during your stay and it's my fault for forgetting to inform you about the top-up system upon your check-in, so I do take responsibility for this.
Same thing with the towels because we always provide towels for our guests and if the cleaning staff had forgotten to give towels to you guys, we could have easily fixed that as well if I have been notified right away.
As for meeting or conversing directly with the host (me), I had informed you upon your booking that my schedule changes quite often and I am only in Bali sporadically, and my friend, Sarah, will be taking care of things when I am not here. In fact, you guys arranged with Sarah to view the apartment a week before your scheduled check-in and we obliged. After the viewing, there was no indication that you were unhappy about the location or the apartment, so I thought everything was all right.
I take responsibility for the fridge being not defrosted when you checked-in, so my apology and thank you for informing me about that. We will pay more attention to this for future guests.
Taxi pick-up is arranged through Blue Bird taxi, and it's beyond our control if/when they didn't show up. We have arranged this for many of our guests and we never had an issue previously.
Again, our apology for any inconveniences caused during your stay and we hope to do better in the future given the opportunity. Thank you.