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I was very happy to have Marcia and Steve stay at our apartment during their visit to San Francisco! While we didn't meet in person, it was a pleasure getting to know Marcia via email. We communicated about any questions, key swap, etc. without a hitch. Upon return, the apartment was tidy and there was the thoughtful gift of a spider plant in the kitchen. I'll think of the Neff's as the plant grows for some time to come :) I'd definitely recommend if you're considering for visitors to your home!