We are sorry if the apartment could have been cleaner. We have had it professionally cleaned since then. The place will always have a professional cleaning in future. We appreciate Bonnie May and her mother giving a candid opinion.
As to the sofa, we have chosen a convertible sofa so that guests have an option to bring along a child or a third party. The sofa has had few complaints, but we acknowledge a convertible is always a compromise.
As to not knowing how to turn on a radiator, a simple phone call would have resolved that issue. Additionally, there is an additional electrical heating unit that warms this small apartment nicely, especially since these guests occupied in last spring.
It should be noted that Bonnie May and her mom came in complaining because the cab driver took them four blocks out of the way to the wrong address, NE Sixth Street rather than SE Sixth Street. They were really ticked! A four block mistake. Whose fault was that? And things went downhill from there.
It is difficult to work with individuals who wish to see the negative in every situation. That being said, Bonnie Jean May and her mom, left the apartment
neat and removed the trash which, was a real plus. I appreciate guests who leave the apartment tidy.