Hi, Camille. :)
Thank you for your kind comments. And also thank you for informing us about the bed: we didn't know it could be uncomfortable because we never tried it personally and nobody has ever said anything, but it is a precious information and we will change the mattrass for the benefit of our future guests. Every information is always very useful to us, because it helps us to correct problems. We wish to have you again as our welcomed guests in the future. Thank you again for choosing our place and for your nice comments and see you soon, we hope. :)
Emanuela & Emiliano
Thank you, Mirjam & Ben.
I hope you will visit Rome again soon, and of course you will always be absolutely welcome here... and maybe next time we will have more time for a coffee or a dinner.
See you soon! Emiliano
Hi, Poppy and Rowan. Emiliano here.
Thank you for your nice words. I am really sorry about the sheets. They were bought brand new just two days earlier and you were the first persons that used them, so we couldn't know they were "uncomfortable" (by the way: by "uncomfortable" you mean they were stiff, or maybe coarse, or itchy?). I am sorry particularly because I had told you that you could count on my assistance for anything, at any time for any issue, and I even made clear that you could even wake me up at late night for any kind of problems you might have. On day two I asked you if anything was fine or if there was anything that I could hep you with, but you told me everything was great. And even when we were saying goodbye at the end of your stay, you repeated that everything was fine and that you would contact us again on your net trup to Italy, so I had no reasons to think there had been any problem. If only you had told me about the sheets, I would have changed them immediately with new ones. As I told you, we are here to do our best to assist our guests and I feel bad thinking that you have been sleeping uncomfortably for the entire lenght of your stay without giving us a chance to solve your problem (and by the way that was a very easy problem to solve if only we had known about it). Next time, please, don't hesitate to be more "vocal" and help us to help you.
Sorry again and arrivederci till your next Roman holidays. (Emiliano)
Thank you Mikhail.
My family in Gaeta told me you were absolutely perfect guests, and my father in particular was very happy to have a chance to practice his (bad) Russian language.
I hope next year you will be back, and hopefully we will be able to offer you the larger home instead of the smaller one.