Sorry you felt it was not an ideal experience - this is the first not perfect comment for my apartment since a long time - as can be seen from the previous comments.
The washing machine and the fridge was a mistake from my new cleaning lady - she should have known better to clean these up for your stay. Sorry for that.
For the towels and the beddings for the couch, as talked on the phone, they were all in the wardrobe for your use. It's natural not to put the beddings on the couch so that you can use the couch during the day.