Although our Portuguese is not perfect, we were surprised by our first negative evaluation. In our opinion, Susanna's description of the state we left her house in is somewhat overstated. We have rented using Airbnb many times and have always found it to be a positive experience. We are very sorry that Susanna was disappointed, however we feel that the problem was mostly a lack of communication due mostly to the fact that the apartment's internet access was spotty at best which means that we could not contact her the day before our departure. At the beginning of our stay, Susanna had led us to believe that we could check out later so we could catch the afternoon bus back to Spain. At 11:30 the night before our departure, we got an e-mail from her stating that she expected us to leave at 11am which effectively meant we had to leave at 7 am in order to catch the only other available bus. We therefore had to scramble to pack and such and did not clean as much as we usually do. Still, we found the time to do the dishes and take out the garbage. We did however forget to put back some breakable items on the table which we had stored away to insure our daughter did not damage them. Again we are sorry Susanna was disappointed but we feel she should have taken the circumstances of our departure under consideration.