Thanks for taking the time to report this user.
Your participation helps keep Airbnb a safe and trusted
community, and it doesn't go unnoticed!
Clothes designer from Auckland, New Zealand.
Laura has completed online and offline ID verification.
Learn more »
Laura and her friend booked to stay in a self-catering house shared with other guests. Meaning that they agreed to clean after themselves to keep cost down.
Like all other guest they came into a very clean room and facility and were made aware that everyone needs to maintain the same standard on a daily basis.
The guests had not opted for paid cleaning service which is a choice they had, if they wish for a cleaning service. The house was not advertised as a bed and breakfast as they alleged.
I noted that they categorically refused to take out their garbage, even when asked nicely. After their check out yesterday, they left their room in a complete mess, very dirty and even left dirty tea mug with tea litter in the room.
I felt from their initial response that they may not like the fact that they had to clean after themselves. That must be why they created filthiness in the house, which I have now rectified on their departure.
Our review was honest and intended to keep up standards in the airbnb service. This place was not clean on arrival. We took out our rubbish and kept our room clean. Please see my other reviews for more accurate feedback.
Laura and Andrew were lovely guests to have around, they were friendly, very considerate, quiet and tidy. Thank you very much for staying with me!
Laura and Andrew stayed with me for two weeks. They were very nice and very considerate. It was a pleasure to meet them.
They spent a week in the apartment. Nice and friendly, respectful with the flat, thanks!