To my future Hosts,
It saddens me that in an era of advanced communication and technology I wasn’t contacted by the host prior to writing a desecrating review on my demeanor as the facts were wrongfully stated and now alas we have to resolve to these actions.
Upon our arrival to the appartment my travel companion and I were graciously greeted by Renaud (a friend of the proprietors) who has been running the flat for Liliana for the last two months as her husband and her have moved to London and left the responsibilities of looking after their AirBnB to him.
As technology has its strength it also has its downfall from time to time, after settling down and turning on our laptops, my travel companion and I noticed that the internet service provider was down, the connection was lagging and in no way do we blame the host for something that is out of their control. We did report it to Liliana via AirBnb messaging and to Renaud via Whatsapp. The connection eventually came back on while we were away touring the city.
Upon our return from sightseeing, we decided to turn on the television, which was working perfectly prior to our afternoon of touring the city, a great rerun episode of “MacGyver” was playing as I recalled the enthusiasm of my travel companion at the time he discovered that it was airing while I was doing some work on my laptop. The “Hannspree” television remote had ceased functioning and we suspected the batteries must have been low. We once again reported this small matter to Liliana via AirBnB messaging and to Renaud via Whatsapp. Renaud was extremely responsive and offered to bring us new AAA batteries and we kindly declined his generous act of kindness, as we didn’t want him to make a detour simply for two batteries. We decided to head out to the local Cooperative Food Store around the corner to purchase a pack of 4X AAA Duracell batteries at the price of 5.49 pounds. The batteries were replaced in the television remote control but alas we had to face the fact that it was indeed the remote that had given up on us. Renaud was contacted and he came by the flat two hours after we reported the issue. In the lead of his arrival, the Host’s intermediary had confirmed the status of the remote, which was defective. He contacted Liliana’s husband via telephone who assisted him in troubleshooting the issues; by some divine technological touch, the remote decided to give life again and we were able to operate the television.
As the saying goes, three’s a charm and there are never two without three… As we decided to retire to our respectful and lovely quarters sometime a little after 10:30 PM my travel companion laid soothingly on the Ikea Hemnes day bed in the guest bedroom and one the main axle cracked as it was supported by one brittle screw. He immediately came to see me to report the incident. I therefore messaged Liliana and Renaud via the respective channels of communication. Liliana was extremely responsive and apologized for the predicament we were experiencing; as for Renaud, he replied back in the late morning after the report.
Understanding that the Ikea day bed axle is now broken and has to be replaced, I empathize with the Host as I too would be aggravated by this issue. In addendum, I can even put myself in the Host’s position and recognize that it can be frustrating to be contacted several times in one day by the occupants to be reported diverse matters portraying to the amenities. That being said, I believe it to be unmerited to have my AirBnb profile desecrated as the Host and I didn’t have any correspondence post our departure from the flat let alone the fact that she’s absent from the operations of her property and left to a third party; the facts were not gathered diligently and hence the attack on my demeanor are wrongfully positioned.
Bearing in mind the daily rate of this AirBnb, we could have gladly stayed in a hotel in the city however we choose these niche accommodations for peace of mind and the amenities of a real home. Whilst running any type of accommodations ranging from a One Star Motel to a Luxury Five Star Palace; any Management or Proprietor of all of those types of lodging have one thing in common and one thing only…. the “CARE” of its occupants, their safety, the guarantied delivery of all the services and amenities that has been cited on the respectful websites or pamphlets.
I’m a long-term seasoned globetrotter with outstanding reviews as I respect my traveled environments and its peers. It pains me to write such a correspondence in reaction to the alleged verbatim assault of my demeanor given the fact that I’ve written an honorable review of my global experience at the Host’s AirBnb excluding the trifecta of predicaments that was bestowed on me throughout my twenty four hour stay as I understood that life simply happens and we must accept it as it comes and goes… There’s accountable and natural wear and tear from previous stays and we are at the mercy of third party suppliers such as an Internet service provider and hence such is life…
In conclusion had the Host taken the time to have a calmed and paused discussion with me, engaging due diligence in gathering all the variables from all sides particularly given the fact that she’s not on site to verify all the facts and has to rely solemnly on Renaud (property care taker) she decided instead of “trigger happy” firing words under the heat of the moment this wouldn’t have escalated to the present situation. It saddens me as this is the first time I’ve experienced such maltreatment from a Host and I have to state that based on all of this, I cannot recommend this Host.
Be that as it may, I’d love to acknowledge the kind service from Renaud and thank him for his wonderful shortbread cookies that he offered us to apologize for the predicaments that we experienced ;)