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We had an ... odd experience. We booked rather last minute (only a few days before we expected to leave.) After Nicole accepted our reservation, we spoke on the phone and we were informed that the apartment we selected was actually unavailable, but she promised to put us in a nicer place in the same area. We were reassured and reassured, then left hanging for another day while she presumably figured it out. Many calls and emails and texts were made and not returned until early in the morning (~1am.)
We would have called Airbnb to cancel this transaction were it not so last-minute - our money was being held in escrow, and it was unlikely that we'd find another deal in such a short period of time. At 1pm on the day of our departure (merely 4 hours before) Nicole told us where we would be staying - 33 blocks north of the neighborhood we have carefully selected earlier. En route to this apartment, she called us on the phone and told us we must pay a (previously unadvertised) $300 deposit because we would now be staying at her friend's corporate apartment. Arguing ensued and ended with us eventually handing over a cc number for the deposit. Once the keys were in our hands, our experience went smoothly and the apartment was clean/fine, but it was not actually one of Nicole's apartments, so I won't review that part further.
Nicole was friendly/kind enough, but neither professional nor organized. Proceed with caution.
Very nice location, close to Bedford Ave and Bedford Ave Station, in the heart of Williamsburg. Nicole and Andrew were great hosts, giving clear directions and providing me with everything I needed!! If you're travelling on your own, go ahead and book this room!
Great experience all around. I was traveling as we were setting up the deal and she literally held my hand through the whole process and made it happen. She was accessible, sweet, and the place was left spotless.
Whats not to love...?