The house was never publicized as having TV or internet when this guest booked. During 1/2 way through their stay it was installed as we planned on installing it already. However the home was rented as not having it originally. Casa Jane was rented as a basic home at a steep discount because it is a new home on the market and was lacking in various items (like some kitchen utensils) which have since been added. Even though I understand the guest's complaints the home was rented at a steep discount for a reason and this was communicated with the guest beforehand.