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French couple from Paris
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When this guests said that they found roach, I cleaned up the apartment again as best I can do, vacuum and spray to the window,door, even their luggages and I apolozied and try to explain how Manhattan is.Also I mentioned that don't leave leftover on the table or kitchen. I didn't avoid this issue as their review.After clean up,they didn't any of complain for 10 days. However, when they check out, they asked me to refund money of two nights for not writing bad comment of my place. I don't think this is the right way and I am not sure which is the fact in their review.