Thank you for honest review !!! Since guest wash the dishes after the self so really we are not to blame we our cleaning staff try to keep the common area like kitchen and bathroom very clean.
As you said there is shelter in the area you see more homeless in east side downtown but because of this reason police monitoring entire area 24/7 and we can surely guarantee that neighbourhood is safe at all time
Again thank for your honest opinion and review and like always we are trying to improve our services hope to see you soon.
People have different opinion about our services as long as it is fair I won't complain or deny
I respond to email from my phone so it is always right away or worse come to worse an hour delay
If I didn't respond to your email we do have land line phone free of charge for guest to use you could have called me or property manager Dale whom lives right next door.
1- Our common areas like kitchen bathrooms hallways front yard are cleaned twice per week and we found it adequate
2- we have TV and night lamp in each in different part of room how hard that could be to find a plug.
3- key was left in lockbox for your convenience of check in and it did belong to your key set how hard is to guess even though you didn't know you could just take it if we needed other one in the box we would have put another key in the lockbox
4- we have carpet cleaning equipment in the house if needs cleaning we will do it at the time of room preparation in case if it wasn't clean and you told us we would wash the carpet right away.
5- I don't think you had bed bugs in your room because when I told you we will spray the room immediately you said know just give me the spray I do it myself. Also our beds are covered in order to prevent bed bugs and also it's better you know bedbugs are transferred by people all we can do to spray the property if it's infested city of New York and Toronto for past 5 years are suffering from bedbugs even some 5 star hotels get insisted.
6-Pigeons come and hang out by windows event thou I put a net in front of window still they come I will try to get professional help to get rid of them
7-There is an Ac grid in the room it's right by the bed since you couldn't find a plug to charge your phone I don't expect you to see that but the time you were here was a crazy weather one day very could and very hot day other day so we couldn't run the AC all the time but there is a ceiling fan in room 4.
There are shelters in east side area so you see more homeless than other side they are homeless not criminals also these areas are monitored by police and security 24/7 so it may look scratchy but 100% safe
Me and my staffs are alway trying to do our best to provide best possible service I hope you give other chance so we can provide you with a better service to make you an happy costumer