This mix up was all easily corrected. We do accomodate 5; two people on each queen bed and one person on a twin bed. This is very clear if you look at our description. I would have no way of knowing they each wanted their own bed.
Also, it is easy to type in five people, not just four. We have had groups of 5 before.
No one has ever expected to get a whole house from our description. I believe it was a cultural mistake in the way they read it. Don't think they have had any previous Airbnb experience. I tried to give back the extra $40 dollars since they were upset about the fifth person paying for his two day share. Sorry that it all wasn't great; I believe they don't know how Airbnb works.
thanks for being understanding about the mix up. I hope the breakfast on us at Four and Twenty; and the first night in our luxury suite helped mitigate the need to move. We would have gladly had you stay in that space even though you booked the small cottage if it had been available. Unfortunately, it was already taken.
Again, our sincere apology for putting you in the suite the first night.