dear Simon, I really regret about problems appeared, some of which were out of my control. Really, at the end we found that wi-fi router was out of order, but it was totally unexpected and we made our best to solve the question. Also I was never informed by you about hot water problem and it is a bit surprising info for me. Why you never called me? Actually, there is a boiler in each flat so it is very strange that hot water could disapper. Anyway, our team really regret about bad experience with our flat and would like to invite you again in Odessa. Good discount will be granted, of course. Thank you for doing us better.