I started with airbnb over 3 years ago. First one of my rooms, then all the apartment. Had people live with me, and I am a constant traveller, so my main concern is always and has always been to make them feel as if they're home.
I do this in order to travel to nyc where my family lives. This is my main source of income to be able to do that, thus I take very good care of the people that make their reservations and have their questions.
I have a degree in restaurant management where i have learned about the hospitallity industry. I like it when people that come to my apartments feel as if they are home and safe. They can ask as many questions as they want.
I work at Staples Argentina, so generally i take care of answering questions and programming check ins and outs from work. Most of the times I am able to make it to meeting the person, however some other times my parents (Cecil and Susana) are there to greet the guests and make sure they have everything.
If you want to know more, or have any questions or concerns, don't hesitate to contact me. I am very easy going and will answer as soon as possible. :)