By this account the universe certainly did seem to conspire against Craig during his stay with us - in fact, he was gracious enough to actually assist when a minor plumbing issue arose. But there was no misleading going on in regards to the other suite (a completely self-contained unit with its own entrance, also on AirBnB, and with a new guest as of this writing) and the air mattress provided for extra people (at no extra charge, and more like a portable bed with frame - very comfortable by most people's standards). And as clearly stated in our property description, it is an EXTRA bed in addition to the queen and two twin beds. Events external to the property such as renovations (a neighbour undertaking a small kitchen reno) would remain out of the control of even the biggest hotel chain I'm afraid. And not to be pithy, but Craig did say his party would be arriving at 6 - when we were ready for them - but their arrival time was actually closer to 5. Even so, we made sure a nice bottle of wine was awaiting them when they checked in.
As our other reviews indicate, we endeavor to provide a great place for our guests to enjoy and on the rare occasion when they do not we do what we can to remedy any problems. According to AirBnB staff we provided service above and beyond what is normally called upon in this instance; with no charge for more than two guests (Craig's party was 5) and even returning an amount equal to a night's stay. We regret Craig found his stay unsatisfactory. We certainly did our best to accommodate him.