Oh goodness - my first bad review....
I am so sorry that your stay was not as expected. I do state in the description that the house is comfy more than pristine. I thought that you would appreciate the whole house to yourself which normally incurs a further fee. I did email you in mid October letting you know that I would be away and asking if it was OK for you to feed the cats and you responded positively. If you had have let me know that you did not want to I would have made other arrangements.
I did also warn you and apologise in advance that the cats do their business in the bathroom occasionally and you did not seem to be worried about that either.
Again I am so sorry that you are not happy with your stay and really hope that Sydney at New Year was great for you. The view from the Opera House would have been just amazing.
With regret - Cath