Response from Felicie And Nicklas:
First of all, thank you for staying at our flat and glad you enjoyed the area. I want to address some of your complaints because we have never had any before. Normally we are able to prepare the flat for our guests arrival, making sure everything is clean, tidy and ready, but unfortunately this one time (as I has written to you) we were both out of town for family reasons and relied on someone else to prepare everything. The washing machine and dish washer being full is unacceptable. We are very sorry about that.
We have a professional cleaning person coming weekly, so I am surprised you found the flat dirty. We would never rent out a dirty flat.
The flat is 35m2, which is quite normal for Paris! Parisians live in shoe boxes!! But I could see how it would be difficult to stay here with your girlfriend and parents.
I contacted you throughout your stay, like we do with all of our guests, and asked how everything was going, if you needed anything, help with the area, etc... If you asked for an extra key, we could have easily given you another!
We apologize that your stay at our apartment was not perfect and it seems that our apartment was not the most suitable for your situation. We wish you the best of luck for you next airbnb stay.