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We spoke to the host hours before our arrival and they assured us everything was fine. Upon our arrival the host was not there and his phone was switched off. His mother, who spoke very little English, had no idea we were due to arrive and there was no room available. We were left without any accommodation, late at night with all out baggage; a truly awful experience. We have since contacted both Air BnB and the host requesting a refund and have still not heard anything from either party.