Response from Natalie:
The review from Phil is regarding my previous apartment. The conditions are therefore different from my current listings, which are located in a brand new 5 start luxury condominium.
My current listings are not located near noisy train tracks. There is construction close by, but it is almost impossible to find a place in Kuala Lumpur without any construction. Luckily the apartment is very sound proof due to its high standards. I can guarantee that there is no noise from neighbors, as there are no neighbors who have walls up against my apartment.
My current listings all include a fully functional kitchen with all amenities. The listings all have high speed wifi internet in the apartment/room.
Bed sheets, towels and drinking water is provided to all guests. The building has its own filter system that purifies the water in all the taps. Therefore it is safe to drink the water directly from the tap, also if you have just arrived in the country.
I strive to give all guests the best experience possible, when staying at my place, and was therefore very sad to hear that Phil did not enjoy his stay. I am happy that I can offer a huge upgrade from my previous listings, now that I have moved into a 5 start fully functional condominium.